Shipping & returns
shipping information
1) shipping coverage
we currently ship within the united states (and selected international destinations where available).
shipping availability may vary by seller, item type, size/weight, and destination.
2) who ships the order
seller-fulfilled: the seller packs and ships the item directly to the buyer.
daaree-supported shipping (when offered): daaree may provide shipping labels, tracking support, or preferred carrier options, but the seller remains responsible for accurate packaging and on-time dispatch unless stated otherwise on the listing.
3) shipping methods and carriers
shipping options may include standard, expedited, and express services.
carriers may include major postal and courier services (examples: usps, ups, fedex, dhl), depending on what the seller selects and what is available for the destination.
4) shipping costs
shipping fees are shown at checkout before payment is completed.
shipping cost can be based on: item weight/dimensions, destination, shipping speed, insurance/signature options, and seller handling fees.
some listings may offer free shipping; if so, it will be clearly displayed on the product page.
5) processing and handling time
each listing shows an estimated handling time (time to prepare the order before shipping).
sellers are expected to ship within the stated handling time. delays may impact seller performance on daaree.
6) estimated delivery time
delivery estimates shown at checkout include handling time + carrier transit time.
delivery dates are estimates and may change due to weather, carrier delays, customs (international), holidays, or incorrect address details.
7) tracking and order updates
tracking is provided when available and is shown in the order details page.
once the seller marks an order as shipped, the buyer receives a shipping confirmation and tracking (if provided by the carrier).
8) shipping address rules
buyers must enter a complete and accurate shipping address (name, street, unit number, city, state, zip code, and phone if required).
if an order is returned due to an incorrect or incomplete address, the buyer may be responsible for reshipping costs.
9) packaging requirements (sellers)
sellers must package items securely to prevent damage in transit.
fragile items should be cushioned and labeled appropriately.
sellers must follow carrier and legal restrictions (e.g., hazardous materials, batteries, liquids) and any daaree category rules.
10) damaged, missing, or lost packages
if an item arrives damaged, the buyer should report it through the order page within the timeframe shown in the return/refund policy.
if a package is marked “delivered” but not received, the buyer should check with household members/building staff and then report the issue.
resolution may include replacement, refund, or claim submission depending on tracking status, carrier outcome, and seller policy.
11) international shipping (if offered)
international buyers may be responsible for customs duties, taxes, and import fees.
customs processing can add delivery time; daaree cannot control customs delays.
some items may not be eligible for international shipment due to restrictions.
12) shipping restrictions and prohibited items
certain products may be restricted or prohibited from shipping based on local laws, carrier rules, or daaree policies.
daaree may remove listings or block shipping options for restricted items.
13) split shipments
if a buyer purchases multiple items from different sellers, items may ship separately and have different tracking numbers and delivery dates.
14) local pickup (optional feature)
if local pickup is available, it will be shown on the listing.
pickup location, timing, and confirmation steps are provided at checkout or in the order details.
15) shipping disputes and support
buyers and sellers should first communicate through daaree messages to resolve shipping issues.
daaree may step in to review disputes, request documents (shipping label, drop-off receipt, photos), and determine an outcome based on platform policies.
If you want, I can also write a short “returns & refunds” section that matches this shipping policy so both pages feel consistent in daaree.
